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Why are so many people angry?

The reporter's notebook

Service people catch the brunt of angry people. They have to take it out on somebody, I guess.

You constantly read of incidents of anger interrupting airline travel. Usually, it is some small inconvenience brought on by someone who is having a very bad day.

Incidents that you read about would have been unheard of in travel 50 years ago. I have traveled a lot, flying all over, and I never saw anger...


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