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Coulee Medical Center ER and Walk-In Care

On hospital quality


Melanie Neddo, Coulee Medical Center's director of quality improvement, addresses chamber of commerce members Thursday on dozens of issues tracked by hospital staff to document and gauge the quality of services and to answer to regulatory agencies. Departments report to a quality council quarterly on everything from the number of patient falls to the taste of meals served to patients and patient satisfaction. - Scott Hunter photo

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